Which of the following Positive Communication Styles fits you best? Which style do you use the most?
COLLABORATING
- Discussing alternatives, exploring or discussing their advantages or disadvantages.
- Disagreeing in a courteous manner
- Making requests
- Negotiating trade-offs
PHRASES
- How do you think we could solve the problems of...?
- What do you see as the available possibilities open to us?
- As I perceive it, the advantages are..., while the disadvantages are...
- What do you see as the advantages to each alternative?
- Let me see if I understand. The alternatives available are...
BENEFITS
- You show that you are flexible and open to change.
- This indicates that you care about receivers' concerns.
- They will likely care more about you.
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COMMITTING
- Agreeing
- Committing oneself to act on a decision
PHRASES
- Which alternative do you prefer?
- I prefer alternative...
- I am willing to ... if you are willing to ...
- As I understand it, you agree to ...
- I agree to ...
BENEFITS
- Action is more likely to follow after you have made a commitment.
- Commitment builds the receivers' trust in you and will tend to strengthen your relationships.
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DISCLOSING FEELINGS
- Revealing one's own positive or negative feelings concerning :a) himself, herself, the other person (s), or the relationship (negative feelings are disclosed in a courteous manner).....b) things, events, or places (negative feelings are expressed in a courteous manner).
PHRASES
- I am confused/sad/angry/hurt when...
- I feel warm toward you when...
- I am afraid to express myself when...
- I enjoy being with you.
- I like you.
BENEFITS
- Receivers will tend to draw closer to you, and you will draw closer to them.
- They will see you as more human, vulnerable, and therefore safe.
- You will earn their trust.
- Receivers will likely share their feelings more readily with you.
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DISCLOSING THOUGHTS
- Revealing one's own ideas or opinions regarding:a) himself, herself, the other person (s), or the relationship.....b) other person or relationships beyond that which is ongoing or.....c) things, events, or places.
PHRASES
- It seems/appears to me that...
- As I recall, it was...
- My thinking may change, but I now believe...
- I could be wrong...
- My perception is...
BENEFITS
- Receivers of your messages will be more prone to listen to you and to explore their own thoughts and ideas.
- They will likely feel safe with you.
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ENCOURAGING
- Identifying, the other person's feelings or thoughts.
- Paraphrasing the other person's feelings or thoughts in the form of a declaration.
- Making encouraging statements, e.g., recognizing the other person's efforts or contributions.
PHRASES
- Mm-Hmm. So you feel unfairly treated.
- Please go on.
- I apologize for...
- Thanks for helping me to... (a declaration)
- I appreciate your...
- You feel... because...
- You have tried hard to ...
- you have worked on improving...
BENEFITS
- Improves receivers' self-worth. Receivers will likely try to do even better the next time.
- You demonstrate a willingness to care and get involved; the result is greater closeness and warmth.
- Helps reduce friction between you and the receivers.
- Receivers may give you encouragement.
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SEEKING TO UNDERSTAND
- Paraphrasing another person's thoughts or feelings in the form of a question.
- Asking questions to understand or to clarify, or asking for a response to the accuracy of one's own perception.
- Hypothesizing or guessing about meanings.
PHRASES
- What do you mean when you...?
- How do you feel when I...?
- Let me see if I understand what you mean...
- Please help me to understand what you feel when I...
- Could it be that you... when you feel I have...?
BENEFITS
- You convey the message that you care and want to understand receivers' thoughts and feelings.
- Such responses can help receivers feel they are of greater value.
- Their self-esteem will be enhanced.
- They will likely respond to you in the same way.
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TEACHING
- Giving facts, often referencing sources (e.g., books)
- Giving thoughts or feelings of others often referencing sources
- Providing guidance or direction based on authoritative sources (these may be presented by use of unstructured or structured methods)
BENEFITS
- Receivers will likely consider/learn the information you have to share.
- You may be opening the door to letting receivers teach you.
- This will boost their self-esteem, and you may learn something in the process.
- They will tend to feel safe with you as you teach in this manner.
(G. Hugh Allred 1976, 1986)